FAQs
My discount code's not working - what do I do?
If you have entered your discount code at checkout and it's not working, be sure to double-check the spelling and that you've used the right letters and numbers. If it's still not working, be sure to contact our customer service team
who will be more than happy to help!
How do I get a discount code?
Entering your email and signing up to receive our emails and updates is the best way to get the latest news, offers and discount codes straight to your inbox! You can also pinch our latest discount codes by visiting our homepage and checking out our latest offers.
Why did I lose free delivery after using my discount code?
Free delivery is available for orders over £39.99. When you apply a discount code and it falls below this threshold, the delivery charge automatically gets put back on.
Can I use two discount codes at the same time?
Unfortunately not! Only one discount code is viable per order.
Can I use discount codes if I'm a subscriber?
Unfortunately not! If you're a subscriber, your 25% off is automatically applied at checkout and so cannot be used in conjunction with any discount codes.
Can discount codes be used alongside Pooch Rewards?
No, sadly not! If you've been saving all your Pooch Rewards for a rainy day and have added them to your order at checkout, unfortunately, an additional discount code will not work.