To return an item to us, please send it to the address below, including your 6 digit order number and contact details in your parcel. Please note, this is not a free post address and you will need to return an item this way if: 1. You have set up a subscription recurring order but have changed your mind. 2. You would like to cancel your order but it has already been processed. FAO: Pooch & Mutt Returns Pickit & Packit Bay A, Anglesey House Anglesey Road Burton on Trent DE14 3LX
Please note: we can only arrange for free collection of deliveries in the UK if: 1. You have received the wrong products. 2. The order has been sent by error on our part.
Once we receive your item back, we will issue a refund and you will be notified by email. Please note, it can take between 5-10 working days for your refund to be processed, depending on your bank. Back to the top
To make changes to your account, such as address and contact information, all you need to do is log in here. Click ‘view addresses’ and you will be able to edit a current address, or add a new address.Back to the top
Salmon Oil is rich in omega-3 and omega-6 fatty acids that support a healthy immune system, heart health, anti-inflammatory properties, healthy skin and coat and cognitive function. Omega fatty acids cannot be made by the body, so it is essential that your pet consumes them as part of their diet.
We have two treat ranges: grain-free packs and wheat free tube treats, which contain rice and rye. Unless your dog has a particular allergy to any of the ingredients, all treats are suitable for dogs with sensitive digestion. Back to the top
The amount of leek in the foods is under 0.25% and at this level will cause no adverse effects; it is used as a tiny part of the recipe for flavour. The founder of Pooch & Mutt feeds this to his own dog as it is perfectly safe for consumption, but as we do not want to cause unnecessary concern to our customers, we will be removing the ingredient from future batches.Back to the top
Depending on the weight of your dog, the 200g pack can last anywhere from 3 weeks to 2 months. There is a feeding guide located on the back of each pack, as well as on our website which can be found on each product page. Back to the top
Absolutely! Many of our customers feed both supplements together. Both products are natural and ethically made and as they target different health concerns, their ingredients are different.Back to the top
Both Bionic Biotic and Mobile Bones are highly palatable and have been designed to be easily eaten by dogs. They are in powder form that is sprinkled directly onto your dog’s food. Some customers prefer to feed one supplement in the morning and the other supplement at night, but as long as your dog is getting the required dose for their weight… it doesn’t matter when you feed. Back to the top
Our range of supplements are safe to feed with whatever food you are currently feeding- wet, dry or raw. We do recommend feeding our Health & Digestion food alongside Bionic Biotic to improve internal digestion and Joint Care food with our Mobile Bones to increase bone strength. Back to the top
When switching dog foods it is recommend that you introduce the new food gradually replacing 25% of their existing food for the first 2-3 days, then 50% for a further 2-3 days. Finally, 75% for a final 2-3 days. Back to the top
Feeding guidelines will differ slightly for each of our foods. These are available on the packagaing as well as the product page on our website. Please be aware that these guidelines are only rough, as we know that each dog is different! You know your dog best, so feel free to use our suggestions as a guide – but know that you can increase of decrease the level based on how your dog is doing with the amounts. Back to the top
Yes. All of our foods are suitable for puppies; we have a puppy feeding guide located on each product page. We generally recommend our Puppy Complete Superfood for puppies, unless your pup has specific health conditions that you would like to address., in which case you may find a more suitable food from our functional range. Back to the top
The treats are low in calories and natural, so there is no real worry about overfeeding. Moderation is key! As a rough guide, you can feed up to 15 tube treats a day based on your dog’s weight and up to 6 grain free treats, as these are more substantial in size.Back to the top
Bionic Biotic contains 16 active ingredients to promote solid stools, healthy skin, improve coat growth and help with overall digestion. Bionic Biotic promotes the optimum levels of ‘friendly bacteria’ in the gut, which allows the digestive system to work properly, helping a dog to retain more nutrients from their food and to excrete more toxins. Back to the top
Mobile Bones is a joint supplement with 16 active ingredients for dogs who suffer from mobility issues. It promotes joint comfort, mobility and aids development of strong bones because of Glucosamine + 15 powerful ingredients that have been added. Mobile Bones is ideal for elderly, working, competing and injured dogs.Back to the top
Many customers see a result within the first few days of use, however as every dog is different with varying internal systems it can take up to 2 months for full results to be seen. If you have any nutritional questions, please email firstname.lastname@example.org for further information. Back to the top
We have a range of complete, grain free foods including wet and dry. We know that each dog is different and hope the information below helps you decide which would best suit your dog.
Functional foods There are 4 different foods in our functional range, all based on a single source of protein: Calm & Relaxed- 45% Turkey, Joint Care- 45% Salmon, Health & Digestion- 45% Salmon and Slim & Slender- 45% Chicken. Each food helps with a specific health concern common to many dogs. The concern they help address is in the name! You can find further information on each food on their product page on our website.
Superfoods There are 3 foods in our Superfoods range. Designed to suit dogs of all sizes and life stage complete Puppy, Adult, Senior and Small Dog foods are packed with fruits, vegetables and antioxidants. They are free-from grains, artificial colours, flavours and preservatives.
Wet foods There are 4 flavours in our wet food carton range including Turkey & Chicken, Turkey & Duck, Chicken & Ocean Fish and Chicken, Pumpkin & Pea. The wet foods contain fresh meat, fruits and vegetables and their TetraPak carton packaging is 100% recyclable with 80% less co2 emissions than a can. For more information on TetraPak, please click here. Back to the top
Our kibble size is smaller than most foods which can be suitable for smaller breeds – we have many customers with Chihuahuas who love our functional foods! But our small dog and senior superfoods are designed for dogs who may struggle with our standard kibble sizes.Back to the top
Our functional foods come in 2kg and 10kg size. Health & Digestion and Calm & Relaxed are also available in 1kg size. You can also purchase in 2x2kg quantity from our website.
Our Superfoods are currently only available in 1kg size, though we are looking at making these available in larger quantities in the future! You can also purchase these as a 3x1kg pack through our website at a discounted price compared to the 1kg on its own.
Our range of tube treats are the perfect size for training as they are mini, bone shaped biscuits. Our grain-free treats are a more substantial size, that can also be broken in half easily.Back to the top
At Pooch & Mutt, we make Health Food for Dogs with absolutely Nothing to Hide.
We know that the journey of life is sweeter when traveled with a dog so we're transparent about what goes into our products. We've harnessed the power of positive nutrition in our recipes to cut out the junk you'll find in mass market dog food products and bring you Health Food for Dogs.Back to the top
Unfortunately, we are unable to provide free samples as we are still a relatively small company however all our products have a small bag availible (1kg for most our foods) which is ideal for seeing what your dog thinks before buying a bigger bag!
If you're on the look out for some great offers, visit the pages below!
All our dried foods are sourced and made in the UK, we use free run chicken/turkey. Our wet foods are sourced locally from family-run farms in Spain - where procedure includes audits to suppliers to verify on site the full observance of EC regulations regarding quality, food safety, environment and animal welfare. Back to the top
Our new Tetrapak wet foods are 100% recyclable and have an 80% lower global warming impact vs. a can!
The cardboard boxes for our Superfoods are also fully recycable.
The packaging for our functional foods is a number 5 recyclable plastic, you can contact your local council to check their recycling terms. We are working towards making our packaging more easily recyclable and reducing our plastic use. More information on our sustainability efforts is available here.Back to the top