DELIVERY & RETURNS

Did you know our average time from a UK order being placed to being delivered to your door is currently at 23 hours?

Returns Policy

• You can return an item to us if the product is unopened and in a resell-able state.
• We cannot accept returns if the product has been opened but your dog does not like the food.
• We can arrange for FREE collections of deliveries in the UK if you have been sent the incorrect products or order was an error on our behalf.
• For Subscriptions, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
If you decide you don't want the order on this occasion, but don't push the order date back within your subscription account or contact our customer service team via email for help, we will still collect and take the order back to our warehouse for you at delivery attempt, however, when we process the refund, you will incur a charge of £4.99 for the items to be returned.
• If you meet the criteria for return, please send it to the address below, including your 6 digit order number and contact details in your parcel.

Pooch & Mutt Ltd
DPD Logistics
Parsonage Street
Oldbury
West Midlands
B69 4PH

Republic of Ireland Delivery

£7.99 if you spend under £60

FREE when you spend £60 or more

Please note all Deliveries to Ireland can take up to 3 weeks.

International Delivery

We are not currently delivering outside of the UK and Ireland but sign up to our newsletter to find out when we do.

Free UK Delivery

With orders over £39.99 in UK and Isle of Man.
Delivery usually next day but can be up to 2 days.
Delivered 7 days a week (ex Bank Hols).
Fully Tracked with DPD in carbon neutral vans, to help the planet as well as get your pooch goodies to you speedily.

£2.49

Standard UK Delivery (1-2 working days) only £2.49 when spending £9.99 or less

£2.99

Standard UK Delivery (1-2 working days) only £2.99 when spending £10.00-£19.99

£4.99

Standard UK Delivery (1-2 working days) only £4.99 when spending £20.00–£39.98