Contact Us

The Pooch & Mutt customer service team will be away for Christmas from 25th December - 4th January.

If you have placed an order and have a query about delivery, please use the tracking link in your email to track your order via DPD. You can also use the DPD app to update delivery preferences. 

We have created some videos to help manage frequently asked questions:

1. How to set up a subscription here

2. How to update payment details here

3. How to update your billing and shipping address here

4. How to add a new product to your subscription here 

5. How to change the next delivery date of your subscription here

6. How to remove a product from your subscription order here

7. How to add your dog's birthday to your PoochReward account here

8. How to redeem PoochReward voucher and apply it to a subscription here


We always love to hear from you whether good or (very unlikely) bad. Get in touch if you want to know more about the products, if you have new product ideas, if there are any changes you'd like us to make, or just to let us know how your dog is getting on and we will get back to you as soon as we are back after Christmas.

  • For general enquiries, food advice or outstanding order queries please email:
  • If you require a phone call from Pooch & Mutt, then please email and in the subject title add "please call me", then one of the team members at Pooch & Mutt will arrange a time and date for a call in the new year.

Or fill in the form and we'll get back to you in the new year.

Merry Christmas and Happy New Year